Cancellation, Rescheduling & Refund Policy
Last Updated: July 2026
This Cancellation, Rescheduling & Refund Policy applies to appointments, classes, events, and services offered by Nidhi Arora, an individual sole proprietor operating under the brand name Ashes to Infinity, through ashestoinfnitywellness.com and associated booking or registration platforms.
For purposes of this Policy, “Ashes to Infinity” refers to the wellness practice and brand through which Nidhi Arora offers services. “I,” “me,” and “my” refer to Nidhi Arora as the individual service provider and sole proprietor. “You” and “your” refer to the client, participant, purchaser, or individual making a booking.
By booking an appointment, class, event, or service, you acknowledge and agree to this Policy.
Private Appointment Rescheduling
Private appointments may be rescheduled up to 48 hours before the scheduled appointment time.
Your first reschedule is complimentary and may be made without any additional charge.
For every reschedule after the first complimentary reschedule, a 5% rescheduling fee based on the total service price will apply.
Rescheduling requests received less than 48 hours before the scheduled appointment time are not eligible for standard rescheduling and will be handled under the cancellation terms of this Policy.
All rescheduled appointments are subject to availability.
A rescheduled appointment must be booked for an available future date and time offered through Ashes to Infinity.
Private Appointment Cancellations
Private appointments cancelled at least three calendar days before the scheduled appointment date may be cancelled without a cancellation fee.
Where payment has already been collected, the amount paid will be eligible for a full refund.
Private appointments cancelled less than three calendar days before the scheduled appointment date will incur a 10% cancellation fee based on the total price of the booked service.
The remaining eligible balance will be refunded to the original payment method.
For clarity, the applicable cancellation window is determined by the date and time the cancellation request is received.
Group Classes and Events
Tickets or registrations for group classes and events, including group 9D Breathwork sessions, guided meditation classes, sound baths, and collaborative wellness events, are reserved for the specific class or event selected at the time of booking.
Unless otherwise stated on the applicable event or registration page, registrations may be transferred to another available Ashes to Infinity class of equal or lesser value when a transfer request is received at least 48 hours before the scheduled class or event.
Transfer requests are subject to availability.
If the replacement class or event has a higher registration price, you will be responsible for paying the difference before your registration is confirmed.
Any unused difference in price for a transfer to a lower-priced class or event will not be refunded.
Group class and event registrations cannot be cancelled only be changed to another upcoming event.
Certain collaborative events, special events, venue-based experiences, or third-party ticketed events may have a separate cancellation or refund policy. Where a separate policy is clearly disclosed on the event registration or ticketing page before purchase, the event-specific policy will apply to that event.
Late Arrivals
Please arrive on time for your scheduled appointment, class, or event.
For private appointments, late arrival may reduce the amount of time available for your session. The appointment will generally end at the originally scheduled time to avoid affecting subsequent bookings.
The full service price will continue to apply.
For group experiences, including 9D Breathwork, late entry may be restricted once the session has begun.
Certain experiences require initial instructions, health and safety guidance, or a structured beginning. If you arrive after the session has started and I determine that late entry may disrupt the experience or affect safe participation, admission may be declined.
A late arrival that results in declined admission is not eligible for a refund.
Missed Appointment and No Shows
If you do not attend a scheduled private appointment, class, or event and have not submitted a cancellation or eligible rescheduling request within the applicable notice period, the booking will be considered a no-show.
No-show bookings are non-refundable.
No-show bookings are not eligible for complimentary rescheduling or transfer.
Health Screening and Participation Eligibility
Certain services require completion of health screening, informed consent, or participant acknowledgment forms before participation.
You are responsible for completing required forms accurately and within the timeframe communicated to you.
If information disclosed through health screening indicates that a modality may not be appropriate for you, I may modify the session, exclude a particular modality, request medical clearance, or decline participation.
If I determine before the scheduled service that you cannot participate based on disclosed health or safety information, I will communicate the available options based on the circumstances. These may include modification of the service, transfer to another appropriate offering, rescheduling, account credit, or refund.
Failure to accurately disclose relevant health information or failure to complete required pre-session forms may result in participation being declined.
Where participation is declined because required forms were not completed or material health information was withheld, the booking may be treated as a late cancellation or no-show, depending on the circumstances.
Refund Processing
Approved refunds will be issued to the original payment method used for the booking or purchase, whenever reasonably possible.
Please allow 5–10 business days after the refund has been processed for the funds to appear in your account.
The time required for funds to appear may vary depending on your bank, card issuer, payment processor, or ticketing platform.
Any applicable cancellation or other disclosed fees will be deducted from the refundable amount before the refund is issued.
Original third-party ticketing or payment processing fees may be non-refundable where the applicable third-party platform does not return those fees.
Any non-refundable third-party fee will be identified or governed by the applicable booking, payment, or ticketing platform's terms.
How to Request a Cancellation or Reschedule
Cancellation, rescheduling, and transfer requests must be submitted through the designated booking system or by contacting Ashes to Infinity using the contact information provided on ashestoinfinitywellness.com.
The date and time the request is received will determine whether the request falls within the applicable cancellation, rescheduling, or transfer window.
A request is not considered completed solely because you intended to cancel, did not attend, or attempted to contact an unrelated third party.
Practitioner-Initiated Changes
If I cancel a private appointment, you may choose to reschedule the appointment without charge or receive a full refund of the amount paid for the cancelled service.
If I cancel a group class or event organized solely through Ashes to Infinity, registered participants will be offered a transfer, credit, rescheduled date, or full refund of the amount paid for the cancelled class or event.
For collaborative or third-party venue events, refund or rescheduling options may also be affected by the applicable venue, collaborator, or ticketing arrangement. Any event-specific terms will be disclosed where applicable.
If I need to make a reasonable change to the time, location, or operational details of a service or event, affected participants will be notified using the contact information provided at booking.
Weather, Venue Closures and Unforeseen Circumstances
Appointments, classes, or events may occasionally be affected by severe weather, unsafe travel conditions, venue closures, power outages, equipment issues, public emergencies, or other circumstances reasonably beyond my control.
Where a service cannot reasonably proceed, I will communicate the available rescheduling, transfer, credit, or refund options based on the circumstances.
I will make reasonable efforts to notify affected participants as soon as practical using the contact information provided during booking or registration.
Emergency Circumstances
I understand that genuine emergencies may occur. Requests involving exceptional circumstances may be reviewed individually.
Any accommodation, fee waiver, credit, transfer, or exception provided in one situation is discretionary and does not create an obligation to provide the same exception in future circumstances.
Policy Changes
I may update this Cancellation, Rescheduling & Refund Policy periodically.
The updated Policy will be posted on ashestoinfnitywellness.com with a revised “Last Updated” date.
The Policy presented in connection with your booking or purchase, together with any clearly disclosed event-specific terms, will govern that booking to the extent required by applicable law.
Contact
Questions regarding this Cancellation, Rescheduling & Refund Policy may be directed to:
Nidhi Arora
Operating under the brand name Ashes to Infinity
Email: NIDHI.ASHESTOINFINITY@GMAIL.COM
Website: ashestoinfinitywellness.com
By booking an appointment with Ashes to Infinity, you acknowledge and agree to this Cancellation, Rescheduling & Refund Policy.